Welcome to our support center

General Membership FAQ

• When will I receive the HomeOK package?
• I have not received the starter set
• I don't have a printer to print out the return label, what should I do?
• How can I get a return label?(AU)
• How can I get a return label?(UK)
• What happened after 12 month agreement?

See all 9 articles

VIP Membership

• Do I need to pay for the return shipping?
• Can I sell/transfer my starter set?
• My starter set is suspended
• How can I get free sensor voucher?
• What do I need to trial HomeOK system?
• How to change from VIP to silver to Gold Membership ?

See all 10 articles

Gold Membership

• What is the membership hardware price discount for the online shop for a Gold member?