Welcome to our support center

General

• Can I use hotspot to set up the HomeOK service kit?
• How to locate my Pin Code/Membership Number?
• I have forgotten my password or log in details
• Catch important moments - Door/Window
• What is Home OK privacy protection?

Home OK Installation

• Does HomeOK provide installation service as well?
• Door sensor installation for different door frames
• Where should I install my Water Moment Catcher?
• Where to Install the Temperature Moment Catcher?
• Where should I put the Moment Catcher Camera?
• Installation Video

Edge AI Gateway

• Gateway Offline
• My Gateway has no power and no LED indicating power
• How do I reboot my Gateway？
• How to check the Gateway is connected to the Internet ?

HomeOK APP FAQ and features

• How to Activate support
• How to generate a Net status report for support
• How do I set my phone to update the app automatically? (IOS)
• I do not receive notifications on my device? (IOS)
• How to contact customer service through the APP?
• How to check APP information?

See all 15 articles

Moment Catcher Camera's

• Camera fails to connect step 1
• Pair camera using WPS- step 2
• Camera fails to connect step 3
• Camera fails to connect step 4
• Pairing the camera with WPS step by step Pictures
• Pairing the camera with WPS video

See all 19 articles

Sound Catching

• Smoke Alarm sound catcher

PUSH Button

• PUSH User case #1
• PUSH User case #2

Moment Catcher's

• How to check my Moment Catcher status?
• How do I install my Door/ Window Sensor
• How to change the notification of moment catcher?
• I cannot connect Moment Catchers or Cameras
• How to manage Moment Catchers?
• How to ignore Moment Catchers?

See all 10 articles

Talk Audio notifications

• Voice for single moment catcher sensors

Free Software Downloads

• How to install the Android camera software?

Website HomeOK account

• My HomeOK website account was locked for security purposes?