Welcome to our support center

General

• Can I use hotspot to set up the HomeOK service kit?
• How to locate my Pin Code/Membership Number?
• I have forgotten my password or log in details
• Catch important moments - Door/Window
• What is Home OK privacy protection?

Home OK Installation

• Setup and Install your Camera
• How to install and use your In-App features?
• How to install your Text to Speech features?
• How to install your Sound Catching feature?
• How to install your Motion Sensor?
• How to install your Door/Window Sensor?

See all 17 articles

Gateway

• Gateway Offline
• My Gateway has no power and no LED indicating power
• How do I reboot my Gateway？
• How to check the Gateway is connected to the Internet ?

HomeOK APP FAQ and features

• How to Activate support
• How to generate a Net status report for support
• How do I set my phone to update the app automatically? (IOS)
• I do not receive notifications on my device? (IOS)
• How to contact customer service through the APP?
• How to check APP information?

See all 15 articles

Camera's

• Camera fails to connect step 1
• Pair camera using WPS- step 2
• Camera fails to connect step 3
• Camera fails to connect step 4
• Pairing the camera with WPS step by step Pictures
• Pairing the camera with WPS video

See all 19 articles

Sound Catching

• Smoke Alarm sound catcher

PUSH Button

• PUSH User case #1
• PUSH User case #2

sensors

• How to check my sensor status?
• How do I install my Door/ Window Sensor
• How to change the notifications of Sensors?
• I cannot connect Sensors or Cameras
• How To Manage Sensors?
• How to ignore Sensors?

See all 12 articles

Talk Audio notifications

• Voice for single sensor

Free Software Downloads

• How to install the Android camera software?

Website HomeOK account

• My HomeOK website account was locked for security purposes?