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Gateway Offline


The image of gateway offline will display when they gateway is unable to communicate with our server the reasons for this could be:


  • Ethernet cable not connected to the router port and gateway
  • Power to the gateway is off check you have a green LED

if both the above is correct please remove and reconnect the power to the gateway if  after 15 mins the symbol is still present please contact support by phone or ticket to assist.

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