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I signed up for the HomeOK Service but the HomeOK Service kit never arrived ?


A: We are sorry that you have not received the HomeOK Service Kit, this can happen for the following reasons:


1. Failed delivery.

    Please contact Logistic company mentioned in your dispatch email or visit their website to arrange redelivery.

2. Late delivery.

    Your trial period will be adjusted accordingly to make sure you enjoy the 14 days trial please contact us to arrange. 

3. Incorrect address. Please contact customer service. 

4. Parcel was signed by your family member or neighbor.

5. Missing or stolen. Please contact customer service if your HomeOK starter set is missing or stolen.


Please click here to track your parcel, your tracking number can be located in the email you received from our logistic department. 

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