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I have not received the starter set


A: We are sorry that you have not received the starter set, this can happen for the following reasons:


1. Failed delivery.

    Please contact Logistic company or visit their website to arrange redelivery.

2. Late delivery.

    Your trial period will be adjusted accordingly to make sure you enjoy the 14 days trial. 

3. Incorrect address. Please contact customer service. 

4. Parcel was signed by your family member or neighbor.

5. Missing or stolen. Please contact customer service if your HomeOK starter set is missing or stolen.


Please click here to track your parcel, your tracking number can be located in the email you received from our logistic department. 

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