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I have forgotten my password or log in details


A: To Reset Your Password:

  • In your APP scan the AFP code on your invitation letter or enter the AFP code manually.
  • Enter your email address.
  • Click forgot password scan your AFP code again.
  • Enter the email address again.
  • Click send verification code.
  • Enter the verification code sent to your email address and set a new password.


Email Address Reminder:

  • Scan AFP code. 
  • Press forgot E-mail.
  • Scan or enter your AFP code (If you do not have your AFP code contact support quoting the last 4 digits of the mac code on your gateway to receive a replacement copy).
  • A partial exposed email address will be shown.
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