Welcome to our support center

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Why the house on my APP does not turn green?


1. Make sure the gateway is connected to the internet.

(Please go to Home page>click house logo>click Gateway>click Network>check the connection status)

2. Check the LED indications.

  • No Led - Check the power is connected correctly and not to the service port.
  • Flashing Red- Error during software download/For further installation, please contact support.
  • Blinking Green - Software downloading/Installing.
  • Solid Green- Gateway running/House on APP should be green.

If you require support please contact our live chat.


Was this article helpful?
0 out of 0 found this helpful