1. Make sure the gateway is connected to the internet.
(Please go to Home page>click house logo>click Gateway>click Network>check the connection status)
2. Check the LED indications.
- No Led - Check the power is connected correctly and not to the service port.
- Flashing Red- Error during software download/For further installation, please contact support.
- Blinking Green - Software downloading/Installing.
- Solid Green- Gateway running/House on APP should be green.
If you require support please contact our live chat.