Welcome to our support center

Search for answers to your questions by entering keywords below, or look through our knowledge base.

I do not receive a notification when a moment catcher status changes ?

Follow

A:

  • Check the sensor general settings and ensure notifications are not set to never.
  • Check Push or the Do Not Disturb is activated.
  • Check the sensor is in range, if the sensor is grey in the list it is normally out of range.
  • Check the battery has sufficient power by viewing it in the sensor list.
  • Check other sensors are updating you with notification updates.

If the problem persists please submit a support ticket.

 

Was this article helpful?
0 out of 0 found this helpful